TenantCare by Acumatic
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Building incident management

Maintenance that starts in a WhatsApp message.

Tenants report a problem in the chat they already use. TenantCare raises the ticket, picks the technician, tracks every stage against SLA, and gives your operations team one place to see it all.

Open tenant portal Admin console
Hi, the AC in 1204 has stopped cooling since last night. 21:04
Logged as #TC-2043 — high priority. A technician is on the way. 21:04
Sameer from Emirates Cooling will arrive by 22:15. 21:06
Perfect, thank you. 21:07
Incidents managed
1,500+
Technicians
250+
Buildings
120+
SLA compliance
99.8%
How it works

Report to resolved, without a phone call.

01

The tenant messages

A photo and a sentence on WhatsApp. No app to install, no form to learn.

02

The ticket routes itself

Category and priority set the SLA, then the engine picks the best available technician from the right vendor.

03

Operations sees everything

Accept, travel, arrive, work, report, approve — every stage timestamped against target.

Portals

One workflow, four points of view.

Tenant

Raise incidents in chat and follow the ticket.

Technician

Assignments, work reports and history.

Vendor

Team, performance and commercial reporting.

Admin

Masters, approvals, SLA and analytics.

Built for UAE property portfolios.

AED and 5% VAT, Arabic and English, RERA and Owners-Association reporting, and data that stays in region.

Open the console